“The Frictionless Guest App is an extension of our personalized, face-to-face guest services and the response has been highly positive. The technology is very easy to use and setup, and it allows us to essentially be with our guests when they are not on the property.”

"Even though I provide maps and vacation guides plus talk to guests about where to go, having an app that provides curated information in a digital format with turn-by-turn directions is key. And the Frictionless Guest App allows my guests access to my recommendations prior to arrival so they can better plan their trip."

"I’m always looking for ways to better serve my guests and since the app allows me to share many years of local knowledge, guests really appreciate getting a great compilation of places to go that they can research. They especially like the interactive map and I'm able to save some of my valuable time when guests ask for my recommendations."

“It looks very professional and reflects well on our inn because it shows guests that we care about all aspects of their stay. Guests love how interactive the map is and use the app to look for things to do while they are driving to the B&B, to help them to plan their trip. It saves me a lot of time because I used to have to keep repeating things to our guests and overload them with details...now I make a few suggestions and refer them to the app for more specifics.”

“Our personalized Frictionless app is a ’special’ service I give my guests that actually helps us build loyalty. They feel like they’ve got a back door to local secrets and they like that they’re getting the scoop on “Linda’s Favorites”. They also help me maintain it, by talking about the places they loved or new discoveries that I need to add to my lists. It helps us to grow the Rachael’s Dowry family.”