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#016: Rob Fulton, CEO of AIHP, Discusses the 2019 State of B&Bs Report and the Future of Independent Hospitality

Jul 15, 2019

For episode #16 of the Frictionless Innkeeper podcast series, we speak with Rob Fulton, CEO of the Association of Independent Hospitality Professionals (AIHP) about the upcoming AIHP 2019 State of B&Bs Report and the future of independent hospitality – in part two of this two-part podcast series.

The Association of Independent Hospitality Professionals (AIHP) is a nonprofit organization that represents, supports, educates, and advocates for independent hospitality professionals to enhance their personal satisfaction and business success. Founded in 2015, AIHP has seen phenomenal growth over the last four years and continues to gain traction as a key voice for independent lodging.

Last year, the organization issued its in-depth “B&B’s UNBOUND – The State of B&B’s in the U.S.” study, and is gearing up to launch 2019 version of this study.  The updated report will dive deeper into topics around everyday operations, occupancy levels and financial efforts at B&Bs – to allow AIHP members to benchmark and compare their businesses to their peers.

AIHP is also working to help B&Bs best manage some of the most significant changes impacting the future of the industry. For example, the organization is continually seeking to level the playing field for B&Bs with it comes to short-term rental providers, as well as providing educational resources to help properties enhance direct bookings.

In this podcast, Rob shares insights into the upcoming State of B&Bs Study, the future of the industry, and how owning the localized guest experience is important:

  • Insights into the 2019 version of the State of B&Bs Study. (1:05)
  • More about AIHP’s role in helping innkeepers deal with short-term rentals and OTAs. (5:32)
  • How AIHP is helping innkeepers to enhance overall direct bookings. (7:26)
  • How owning the local guest experience is important for innkeepers. (12:18)
  • What the future holds for the independent lodging industry overall. (17:45)
  • How the sector is embracing new innovations that enhance the guest experience. (21:24)

We are very thankful to Rob for sharing his insights with us!  Be sure to listen to part one of this podcast series here.  You can learn more about AIHP by visiting its website.