Frictionless Innkeeper PODCAST #44: Unleashing the Power of a Great Guest Service Experience with Samantha Irwin, Owner of Kaizen Business Coaching and Consulting

by | Mar 15, 2022 | Frictionless Innkeeper Podcasts, Frictionless Innkeeper Posts

In 2006, Samantha Irwin bought the Historic Balch Hotel in the small town of Dufur, Oregon, an 18-room property devoid of furniture which had not been open consistently since the 1940’s.  Over the next ten years, the former middle school teacher built a stellar...