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#087: Making Property Management Simple with Gideon Stanley of GraceSoft

#087: Making Property Management Simple with Gideon Stanley of GraceSoft

by | Dec 12, 2025 | Frictionless Innkeeper Podcasts

For many innkeepers, managing day-to-day operations can be overwhelming, but the right technology can make all the difference.

Gideon Stanley, CEO and Founder of GraceSoft, discusses how his company’s cloud-based tools help streamline property management for hotels, B&Bs, motels, resorts, and more. He also highlights GraceSoft’s new CRM solution, which brings powerful tools like two-way messaging, loyalty tracking, email marketing, and guest profiles into one system connected to the PMS.

We are very thankful to Gideon for sharing his insights. You can learn more at gracesoft.com.

#086: Simple Ways to Delight Guests with Peter MacLaren of West Hill House B & B and Rachel Paley of Saratoga Arms Hotel

#086: Simple Ways to Delight Guests with Peter MacLaren of West Hill House B & B and Rachel Paley of Saratoga Arms Hotel

by | Nov 7, 2025 | Frictionless Innkeeper Podcasts

Even the smallest touches can make a big impact when it comes to guest satisfaction.

Based on their 2025 ALP Conference presentation, Peter MacLaren — owner and operator of West Hill House B&B in Warren, Vermont — and Rachel Paley — general manager at Saratoga Arms Hotel in Saratoga Springs, New York — share simple, high-impact ways innkeepers can go above and beyond for their guests.

We are very thankful to Peter and Rachel for sharing their insights with us. You can learn more about West Hill House B&B at westhillbb.com and Saratoga Arms Hotel at saratogaarms.com.