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#079: Local Love: Travelers Shifting Toward Unique, Family-Owned Stays with Mandy Murry, Founder Hospitality Concierge

#079: Local Love: Travelers Shifting Toward Unique, Family-Owned Stays with Mandy Murry, Founder Hospitality Concierge

by | Apr 11, 2025 | Frictionless Innkeeper Podcasts

The quiet luxury trend that took off in 2024, where travelers sought more meaningful and authentic experiences, is shifting in 2025. This year, guests are choosing family-owned lodging for the warmth, connection, and comfort it offers.

Family-owned, independent properties are in a perfect position to meet this demand by creating stays that feel like home.

In this episode, Mandy Murry, founder of Hospitality Concierge, discusses how small stays can deliver these high-touch experiences. She also shares her “Undercover Boss”-style approach to consulting and the other trends she’s seeing across the industry.

We’re grateful to Mandy for sharing her insights with us. You can learn more about Hospitality Concierge at thehospitalityconcierge.com.

#078: Increase Margins Through Direct Bookings with Tarun Goyal, Founder & CEO of Simplotel

#078: Increase Margins Through Direct Bookings with Tarun Goyal, Founder & CEO of Simplotel

by | Mar 14, 2025 | Frictionless Innkeeper Podcasts

For independent lodging operators, direct bookings are the ultimate goal. Yet, many struggle with optimizing their online presence to achieve this.

Tarun Goyal, Founder & CEO of Simplotel, discusses how their Software-as-a-Service (SaaS) solutions are helping over 3,000 hotels worldwide improve their booking processes and maximize direct reservations.

Now expanding into North America, Simplotel offers independent properties a better way to increase margins, reduce OTA reliance, and enhance the guest booking experience.

We are very thankful to Tarun for sharing his insights with us.

You can learn more about Simplotel at simplotel.com.