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Steve Hiatt, Owner/Innkeeper, Bottger Mansion of Old Town

Sep 27, 2019

“Having an app that provides curated information in a digital format is key and the Frictionless Guest App allows my guests access to my recommendations prior to arrival so they can better plan their trip.”

Recent Posts

  • Frictionless Innkeeper PODCAST #46: Challenging the Status Quo with Eben Viens, Owner of The B&B Team
  • Frictionless Innkeeper PODCAST #45: Supporting the Entire Guest Journey with Christian Holmsen, CEO, and Jeff Hebrink, Customer Success Consultant, of rezStream
  • Frictionless Innkeeper PODCAST #44: Unleashing the Power of a Great Guest Service Experience with Samantha Irwin, Owner of Kaizen Business Coaching and Consulting
  • Frictionless Innkeeper PODCAST #43: Nathan Mayfield, Vice President of ResNexus, Discusses Their Extensive Offering
  • Frictionless Innkeeper PODCAST #42: Mark Reichle, CEO of Select Registry, Discusses Upcoming 50th Anniversary Conference and Gala, Feb. 5-6
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