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Enabling Innkeepers to Connect with Guests in a Touchless Way: New Features for the Frictionless Guest App

Sep 4, 2020

New Launch Will Greatly Improve Innkeeper Revenues and the Guest Service Experience – with New Property Offerings Information, Touchless Guest Ordering, and More

When the Frictionless Guest App first launched, it was built on the premise that innkeepers can enhance the guest experience by offering recommendations on the best places to eat, play and shop during their stay.

With the rising need for guests and innkeepers to communicate with minimal physical interaction due to the COVID-19 pandemic, we are making major improvements to the Frictionless Guest App to enhance a touchless connection with guests.  And the great news is that innkeepers will have the added benefit of generating additional revenue through the app while improving the guest experience!

The launch of the new Frictionless Guest App will include many new features and benefits, and we are excited to highlight some of them here:

  • Property & Offerings Information: There will be a new Property & Offerings section guests can easily access, which will allow innkeepers to prominently show important property-specific information they wish to communicate to guests.
  • Touchless Guest Ordering: Guests will be able to place orders for any on-property offering – whether it be breakfast, a bottle of champagne or any other services, packages, etc. – and communicate any special instructions or needs.
  • Enhanced Revenue: With touchless ordering, guests can easily purchase packages and other offerings anytime during their stay cycle, which provides innkeepers the opportunity to greatly enhance revenue.
  • Improved Guest Communications: Guests will be able to communicate more easily, with innkeepers and staff getting instant notifications by email and text when guests place an order.
  • Share COVID Policies, etc.: With the ability to share any relevant information about the property, innkeepers can highlight what is most important to guests, such as COVID policies, arrival and departure instructions, connecting to WiFi, etc.
  • Market & Sell!: With it being so much easier to organize on-property offerings in the app, innkeepers can seriously market, sell, and upsell to guests, as well as improve the service they provide to them.
  • Replace Your Guest Book, Rack Brochures and Maps: Connect guests to all of the information in your guest book, as well as the maps and brochures you currently offer, and remove printed materials like this from your rooms and common areas to limit the risk of spreading COVID.

Ready to enable your guests to truly connect with you in a touchless way? Please contact us here to learn more about our amazing new version of the Frictionless Guest App!

Photo by Breakslow on Unsplash