In our Frictionless Innkeeper podcast series, we share the stories behind how property owners became innkeepers, oftentimes discussing their challenges and the strategies they use for achieving long-term success.
Along the way, we sometimes uncover ideas for enhancing the guest experience that we believe are worthy of passing on to other innkeepers, so they can consider using them at their properties. For example, Christine Boeke, the owner of the Westcott House Bed & Breakfast in Hudson, NY, invites people who work at local attractions to have breakfast with her guests, so they can have an intimate conversation about the area.
“I often invite local business owners, such as gallery owners, store owners, antique dealers, and even the President of the Olana Partnership, to come have breakfast with my guests,” said Christine. “This allows our guests to learn more about the history and art in the area, and it gives them a positive feeling about Hudson, so they will hopefully visit us again.”
This seems like a great way of giving guests an opportunity to learn what’s going on in town and get some firsthand stories about some of the local attractions that make the area unique. Imagine that you are a guest whose passion is art and you get to learn about the local art scene from someone who is intimately familiar with the artists and their work. Can you envision a better way for your guest to get buzzed about your town and want to come back to take in more?
We believe this is a great idea that’s worthy of consideration by all innkeepers. Think about the places that make your area interesting and unique, and consider inviting someone from those attractions to have breakfast with your guests. Then watch as your guests soak in the conversation and get buzzed about returning to your town so they can experience more of the great things it has to offer them.