For episode #21 of the Frictionless Innkeeper podcast series, we speak with Monique Greenwood, Owner/Innkeeper of Akwaaba Bed & Breakfast Inns and star of the television reality show “Checked Inn” on the Oprah Winfrey Network (OWN). In Part 2 of a two part podcast, she discusses her reality TV show, how she defines the guest experience, and much more.

You can also listen to the podcast at blogtalkradio.

As we noted in Part 1 of our previous podcast interview, Monique Greenwood is a highly regarded innkeeper who developed the Akwaaba empire of five properties, and has parlayed this experience into an OWN TV reality show called “Checked Inn.”

While most of us will never know what it’s like to have a reality TV show based on our work lives, Monique had this unique privilege with her Checked Inn TV show.  Though this may seem glamorous on the surface, it actually required long hours of video shoots and Monique had to ensure that the televised content reflected the compassion that she truly has as an innkeeper, without allowing her guests to be used mostly for entertainment value.

As a result, Checked Inn is not typical of most reality TV shows, where producers create environments of drama and conflict to occur. On Monique’s show, she often played the role of a therapist, and strove to continually help guests productively deal with their personal issues.

Checked Inn also had a celebrity guest when award-winning R&B singer Peabo Bryson appeared in an episode, which created a star-struck moment for Monique’s husband Glenn Pogue.

Checked Inn created what Monique calls the Oprah “halo effect”, where she says there was an increased interest and booking from guests wanting to stay at The Mansion at Noble Lane, where the show was filmed.

While the show only ran for one season, Monique’s television career continues on today. She was featured on CNBC’s “Five Day Biz Fix,” on January 1st at 10 p.m. where she transformed the side-yard of her Brooklyn property into a luxury “glamping garden.” 

In part two of this podcast series, Monique discusses Checked Inn, and provides her philosophy behind continually offering the best experiences for her guests.

  • How the Checked Inn TV show came about for Monique. (1:15)
  • What it was like filming a reality TV show for Monique, her family and staff. (3:00)
  • How Checked Inn was not like a typical reality show because it focused more on healing and a human element. (7:40)
  • Insights into the TV story line around Monique’s daughter not getting into the family business. (9:17)
  • What it was like to have Peabo Bryson appear in an episode. (10:48)
  • Monique’s appearance on CNBC’s “Five Day Biz Fix.” (18:31)
  • How Monique defines the guest experience, and what strategies she has used to improve it. (21:28)
  • The most important questions she would ask a leading expert/consultant in the B&B industry. (24:23)
  • Age demographics for guests who stay at Akwaaba properties and how they are trending. (26:44)

We are very thankful to Monique for sharing her insights with us!  You can learn more about Akwaaba Bed & Breakfast Inns by visiting their website.