by Steve Short | Mar 4, 2020 | Frictionless Guest App Posts, Frictionless Innkeeper Podcasts
For episode #22 of the Frictionless Innkeeper podcast series, we speak with John Smallwood, Founder and CEO of ExpressRez, a specialized and simplified voice reservations service for Inns, B&Bs and vacation rental management companies. You can also listen to the...
by Steve Short | Feb 4, 2020 | Frictionless Innkeeper Podcasts, Frictionless Innkeeper Posts
For episode #21 of the Frictionless Innkeeper podcast series, we speak with Monique Greenwood, Owner/Innkeeper of Akwaaba Bed & Breakfast Inns and star of the television reality show “Checked Inn” on the Oprah Winfrey Network (OWN). In Part 2 of a two part...
by Steve Short | Nov 26, 2019 | Frictionless Innkeeper Podcasts, Frictionless Innkeeper Posts
For episode #20 of the Frictionless Innkeeper podcast series, we speak with Monique Greenwood, Owner/Innkeeper of Akwaaba Bed & Breakfast Inns and star of the television reality show “Checked Inn” on the Oprah Winfrey Network (OWN). In Part 1 of a two part...
by Steve Short | Oct 30, 2019 | Frictionless Innkeeper Podcasts, Frictionless Innkeeper Posts
For episode #19 of the Frictionless Innkeeper podcast series, we speak with Monica Edwards, owner/innkeeper of Morehead Manor Bed & Breakfast in Durham, North Carolina, and Director of the African American Association of Innkeepers International. She discusses her...
by Steve Short | Sep 18, 2019 | Frictionless Innkeeper Podcasts, Frictionless Innkeeper Posts
For episode #18 of the Frictionless Innkeeper podcast series, we speak with Linda Hayes, a renowned innkeeping consultant with ijk Partners, an affiliate of the B&B team. She discusses creative investor/innkeeper start-ups, the opening of new boutique/upscale...
by Steve Short | Aug 22, 2019 | Frictionless Innkeeper Podcasts, Frictionless Innkeeper Posts
For episode #17 of the Frictionless Innkeeper podcast series, we speak with Megan Smith, a renowned innkeeping expert and consultant, as well as the host of the popular “Inside Innkeeping” podcast series. She discusses how innkeepers can increase revenues, improve...
by Steve Short | Jul 15, 2019 | Frictionless Innkeeper Podcasts, Frictionless Innkeeper Posts
For episode #16 of the Frictionless Innkeeper podcast series, we speak with Rob Fulton, CEO of the Association of Independent Hospitality Professionals (AIHP) about the upcoming AIHP 2019 State of B&Bs Report and the future of independent hospitality – in part two...
by Steve Short | Jun 25, 2019 | Frictionless Innkeeper Podcasts, Frictionless Innkeeper Posts
For episode #15 of the Frictionless Innkeeper Podcast series, we speak with Brian Coleman, GM of The Biltmore Greensboro Hotel in Greensboro, NC, about the hotel’s storied history, his service mentality and the property’s use of the Frictionless Guest App. You can...
by Steve Short | Jun 7, 2019 | Frictionless Innkeeper Podcasts, Frictionless Innkeeper Posts
For episode #14 of the Frictionless Innkeeper podcast series, we speak with Rob Fulton, CEO of the Association of Independent Hospitality Professionals (AIHP), about the 2019 AIHP Summit, as well as his organization’s 2018 study “B&B’s UNBOUND – The State of...
by Steve Short | May 14, 2019 | Frictionless Innkeeper Podcasts, Frictionless Innkeeper Posts
For episode #13 of the Frictionless Innkeeper podcast series, we speak with Peter MacLaren, owner and operator of the West Hill House B&B in Warren, Vermont, about enhancing the guest experience, committing to being a green property, and leveling the playing field...
