by Steve Short | Jun 19, 2022 | Frictionless Innkeeper Podcasts
In the lodging arena, an often overlooked and important aspect to enhancing a property’s overall aesthetic is outdoor lighting.
Mike Glaeser, Field Support Consultant at Outdoor Lighting Perspectives, works with many properties to develop customized outdoor lighting solutions that can transform any location. Outdoor Lighting Perspectives is the number one low-voltage outdoor lighting provider in the United States.
We are very thankful to Mike for sharing his insights with us. You can learn more about Outdoor Lighting Perspectives at outdoorlights.com.
by Steve Short | May 16, 2022 | Frictionless Innkeeper Podcasts
The B&B Team provides real estate brokerage and consulting services in the lodging arena, and has its finger on the pulse of where the industry is headed.
Eben Viens, the Owner of The B&B Team, works with a wide range of property owners and prospective innkeepers, and sees many younger buyers entering the market. Taking a page from boutique hotels, these property owners are challenging the status quo by selling experiences and creating memories – all great ideas to implement at any property.
We are very thankful to Eben for sharing his insights with us. You can learn more about The B&B Team at bbteam.com.
by Steve Short | Apr 5, 2022 | Frictionless Innkeeper Podcasts
Supporting the entire guest journey, rezStream offers a wide-range of critical operational and marketing tools for lodging providers – from reservation software to booking engines, websites, and digital marketing.
The company partners with its lodging customers to develop customized plans, as well as offers à la carte solutions. rezStream’s property management software and marketing services position properties for long-term growth both in revenue and how they operate their business.
We are very thankful to Christian Holmsen and Jeff Hebrink for sharing their insights with us. You can learn more about rezStream at rezstream.com.
by Steve Short | Mar 15, 2022 | Frictionless Innkeeper Podcasts
In 2006, Samantha Irwin bought the Historic Balch Hotel in the small town of Dufur, Oregon, an 18-room property devoid of furniture which had not been open consistently since the 1940’s. Over the next ten years, the former middle school teacher built a stellar reputation for the boutique property by training her staff to provide their guests with a phenomenal service experience.
Now, as the owner of Kaizen Business Coaching and Consulting, Samantha leverages her unique educational and entrepreneurial background to help small business owners train their staff to enhance the service experiences of their customers. Her high-energy, passionate approach and insightful suggestions for lodging professionals looking to improve their guest service offering makes this interview worth the listen!
We are very thankful to Samantha for sharing her insights with us. You can learn more about Kaizen Business Coaching and Consulting at kaizen.zone.
by Steve Short | Feb 23, 2022 | Frictionless Innkeeper Podcasts
For Frictionless Innkeeper Podcast #43, Nathan Mayfield, Vice President of ResNexus, speaks about his company’s extensive offerings for the lodging sector, how ResNexus helped property owners during the COVID-19 pandemic, and much more.
ResNexus offers a comprehensive suite of solutions, which include a reservation/booking engine, property management system (PMS), website creation/hosting, digital marketing, payment processing, and a whole lot more.
During the initial stages of the COVID pandemic, the company went all-out to help its customers to update their cancellation policies and has since developed its Worry-Free Bookings™ voucher program in response to guest and property needs.
ResNexus is a customer-driven organization that provides a myriad of services to lodging professionals to help them ensure long-term success.
We are very thankful to Nathan for sharing his insights with us. You can learn more about ResNexus here.
