by Steve Short | Jan 16, 2026 | Frictionless Innkeeper Podcasts
The ALP annual conference has a new name and a new format focused on hands-on learning for ALP members, non-members and aspiring innkeepers. Welcome all to ALP Unlocked.
Sarah Gazi, CEO of ALP, discusses ALP Unlocked 2026, taking place March 2 to 5 in Cleveland, Ohio, the rock and roll capital of the world. This year’s conference will provide tactical and practical insights to help innkeepers grow and sustain their businesses.
She also discusses the ALP Academy, a year-round education platform that extends learning beyond the event itself.
We are very thankful to Sarah for sharing her insights with us. You can learn more about the ALP Unlocked 2026 at ALP Lodging,
by Steve Short | Dec 12, 2025 | Frictionless Innkeeper Podcasts
For many innkeepers, managing day-to-day operations can be overwhelming, but the right technology can make all the difference.
Gideon Stanley, CEO and Founder of GraceSoft, discusses how his company’s cloud-based tools help streamline property management for hotels, B&Bs, motels, resorts, and more. He also highlights GraceSoft’s new CRM solution, which brings powerful tools like two-way messaging, loyalty tracking, email marketing, and guest profiles into one system connected to the PMS.
We are very thankful to Gideon for sharing his insights. You can learn more at gracesoft.com.
by Steve Short | Nov 7, 2025 | Frictionless Innkeeper Podcasts
Even the smallest touches can make a big impact when it comes to guest satisfaction.
Based on their 2025 ALP Conference presentation, Peter MacLaren — owner and operator of West Hill House B&B in Warren, Vermont — and Rachel Paley — general manager at Saratoga Arms Hotel in Saratoga Springs, New York — share simple, high-impact ways innkeepers can go above and beyond for their guests.
We are very thankful to Peter and Rachel for sharing their insights with us. You can learn more about West Hill House B&B at westhillbb.com and Saratoga Arms Hotel at saratogaarms.com.
by Steve Short | Oct 10, 2025 | Frictionless Innkeeper Podcasts
Online reviews can make or break a guest’s decision to book, and how you manage them matters more than ever.
Marco DiDomizio, Broker and Consultant with Inn Advisors, and Dan Clark, owner of the Inn of the Turquoise Bear, share how innkeepers can turn reviews into a powerful marketing tool to build their brands and increase bookings.
Drawing from their 2025 ALP Conference presentation, they offer smart tips on earning better reviews, managing negative feedback, and focusing on the platforms that matter most.
We are very thankful to Marco and Dan for sharing their insights with us. You can learn more about Inn Advisors at innadvisors.com and the Inn of the Turquoise Bear at turquoisebear.com.
by Steve Short | Sep 11, 2025 | Frictionless Innkeeper Podcasts
What technologies should innkeepers be paying attention to in the years ahead?
From automation to personalization, the right tools can make a major difference in day-to-day operations and guest satisfaction.
Jim Leitch, owner of Hospitality Proz, discusses the top technologies shaping the future of independent lodging. Based on his presentation at the ALP 2025 conference, Jim shares insights into the tools and trends that can help innkeepers improve efficiency and deliver better guest experiences.
We are very thankful to Jim for sharing his insights with us. You can learn more about Hospitality Proz at the company’s LinkedIn page at www.linkedin.com/company/hospitality-proz.
