by Steve Short | Oct 10, 2025 | Frictionless Innkeeper Podcasts
Online reviews can make or break a guest’s decision to book, and how you manage them matters more than ever.
Marco DiDomizio, Broker and Consultant with Inn Advisors, and Dan Clark, owner of the Inn of the Turquoise Bear, share how innkeepers can turn reviews into a powerful marketing tool to build their brands and increase bookings.
Drawing from their 2025 ALP Conference presentation, they offer smart tips on earning better reviews, managing negative feedback, and focusing on the platforms that matter most.
We are very thankful to Marco and Dan for sharing their insights with us. You can learn more about Inn Advisors at innadvisors.com and the Inn of the Turquoise Bear at turquoisebear.com.
by Diann Turner | Oct 10, 2025 | Frictionless Guest App Posts, Frictionless Tips
When the workweek feels endless and PTO is scarce, today’s travelers aren’t waiting for their “big trip.” Instead, they’re sneaking away for something simpler: the micro-cation.
These short, purposeful getaways—typically one to three nights—offer a meaningful escape without the cost, planning, or time off required for longer vacations. And for independent lodging providers like B&Bs, boutique inns, and small hotels, micro-cations represent a golden opportunity to become the go-to destination for guests seeking rest, reconnection, and a quick change of pace.
What Is a Micro-Cation—and Why Now?
A micro-cation is a short trip, usually taken over a weekend and within driving distance. It’s intentional—not just a quick overnight, but a mini-reset designed to reduce stress and spark joy.
According to Allianz Travel Insurance, 57% of Americans prefer shorter, more frequent vacations over one extended annual trip. Millennials and Gen Z travelers, in particular, are leading the charge.
Why the shift?
• Burnout is real: a weekend away feels possible when a week off doesn’t.
• Affordable: two nights away, no flights, no stress.
• Simple: no airports or jet lag—just pack and go.
• Spontaneous: easy to plan last-minute.
The Big Benefits of a Small Getaway
You don’t need ten days in Europe to feel refreshed. Behavioral psychology and neuroscience show that even brief changes in environment can lower stress, improve sleep, and restore energy.
Independent lodgings turn that science into reality. A guest who arrives to a warm welcome, a cozy room, and thoughtful touches begins to relax instantly. Add a peaceful setting, nature trails, or a jetted tub—and suddenly, 48 hours feels like a full recharge.
Why Independent Lodging Is Ideal for Micro-Cations
Large hotels lean on scale. Independent inns and B&Bs thrive on warmth, calm, and customization—all key ingredients for a restorative getaway.
Your property offers:
• No-hassle charm: Forget chaotic lobbies—check-ins are easy and welcoming.
• Personalized service: Tailored experiences, from a handwritten note to curated restaurant tips.
• Destination appeal: Whether in a historic town or a rural retreat, your property is part of the adventure.
Best of all, micro-cationers often become repeat guests. Once they find a place that helps them reset, they’ll make it their go-to every season.
Tips to Attract Micro-Cation Guests
• Create themed 2-night packages: Pair early check-in, a bottle of local wine, and breakfast in bed into a “Weekend Wind Down.” Make it irresistible.
• Target regional travelers: Reach guests within a 2–3-hour drive using geo-targeted ads or email campaigns.
• Tap seasonal appeal: Fall foliage escapes, winter fireside weekends, spring garden getaways, or summer porch-and-Prosecco retreats.
• Use emotion-based language: Sell the feeling: “rested,” “connected,” “renewed.”
Final Thought: Small Stays, Big Impact
Micro-cations aren’t just a trend—they’re a new way to vacation. Independent lodging providers are perfectly positioned to deliver these quick, restorative escapes with the care and comfort guests crave.
Make it easy. Make it meaningful. Position your property as the go-to weekend reset—and watch your bookings grow, one small stay at a time.
by Diann Turner | Sep 11, 2025 | Frictionless Guest App Posts, Frictionless Tips
The hospitality industry is evolving quickly in response to shifting traveler expectations. In 2025, guests are looking for more than comfort—they want meaning, connection, and convenience, all tailored to their individual needs. For independent lodging providers, this presents a major opportunity to stand out by embracing personalization, purpose, and smart tech.
Travel That Reflects Identity and Values
Today’s travelers, regardless of age, are making intentional choices about where they stay. Travel is no longer just an escape—it’s an expression of identity.
• Gen Zers (13 – 28) are leading the trend toward planning ahead and seeking off-the-beaten-path experiences. With 45% planning their trips well in advance, they prioritize purpose-driven travel that aligns with their values.
• Older Gen Xers (45 – 60) and Boomers (61-78) continue to pursue long-held dreams, with 75% maintaining a “bucket list” and looking for deeper connections during their getaways.
• Solo travel, once a niche category, is growing fast—especially among women 65+. Between 2019 and 2022, participation jumped from 4% to 18%, showing that independence and self-discovery aren’t bound by age.
Across the board, guests want stays that are immersive, culturally rich, and locally grounded.
The Role of Tech in a Personalized Guest Journey
While the human touch remains essential, technology now plays a vital supporting role. Lodging providers are using smart tools to anticipate needs, reduce friction, and deliver a more customized stay.
From digital guestbooks and mobile check-ins to curated local guides and personalized welcome messages, guests expect their preferences to be remembered and respected—without having to ask.
What This Means for Lodging Providers
Independent inns, B&Bs, and boutique properties are uniquely positioned to thrive in this new landscape. Unlike large hotel chains, smaller properties can deliver the kind of authentic, personal service guests crave—while leveraging simple tech tools to streamline operations and boost satisfaction.
To stay ahead:
• Offer packages tied to local experiences and guest interests.
• Emphasize sustainability and community engagement.
• Use technology that enhances (not replaces) your hospitality.
As travel becomes more intentional, your property can become a place of purpose—not just a place to sleep.
by Steve Short | Sep 11, 2025 | Frictionless Innkeeper Podcasts
What technologies should innkeepers be paying attention to in the years ahead?
From automation to personalization, the right tools can make a major difference in day-to-day operations and guest satisfaction.
Jim Leitch, owner of Hospitality Proz, discusses the top technologies shaping the future of independent lodging. Based on his presentation at the ALP 2025 conference, Jim shares insights into the tools and trends that can help innkeepers improve efficiency and deliver better guest experiences.
We are very thankful to Jim for sharing his insights with us. You can learn more about Hospitality Proz at the company’s LinkedIn page at www.linkedin.com/company/hospitality-proz.
by Steve Short | Aug 8, 2025 | Frictionless Innkeeper Podcasts
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The Midwest Association of Independent Inns (MWInns) and the Michigan Bed & Breakfast Association (MBBA) have officially merged.
Kerri Thiel (Retiring Executive Director), Mikki Suchomel (Incoming Executive Director), and Randy Bangs (Board VP and Marketing Chair) discuss how this strategic move expands resources, strengthens advocacy, and creates new opportunities for regional growth.
We also highlight their first joint event, InnSight 2025, taking place October 26 to 28 in Holland, MI.
We are very thankful to Kerri, Randy, and Mikki for sharing their insights with us. You can learn more about the MWInns at mwinns.com. You can also register to attend the conference at mwinns.com/mwinns-conference-trade-show.