by Steve Short | Sep 11, 2025 | Frictionless Innkeeper Podcasts
What technologies should innkeepers be paying attention to in the years ahead?
From automation to personalization, the right tools can make a major difference in day-to-day operations and guest satisfaction.
Jim Leitch, owner of Hospitality Proz, discusses the top technologies shaping the future of independent lodging. Based on his presentation at the ALP 2025 conference, Jim shares insights into the tools and trends that can help innkeepers improve efficiency and deliver better guest experiences.
We are very thankful to Jim for sharing his insights with us. You can learn more about Hospitality Proz at the company’s LinkedIn page at www.linkedin.com/company/hospitality-proz.
by Steve Short | Aug 8, 2025 | Frictionless Innkeeper Podcasts
<
The Midwest Association of Independent Inns (MWInns) and the Michigan Bed & Breakfast Association (MBBA) have officially merged.
Kerri Thiel (Retiring Executive Director), Mikki Suchomel (Incoming Executive Director), and Randy Bangs (Board VP and Marketing Chair) discuss how this strategic move expands resources, strengthens advocacy, and creates new opportunities for regional growth.
We also highlight their first joint event, InnSight 2025, taking place October 26 to 28 in Holland, MI.
We are very thankful to Kerri, Randy, and Mikki for sharing their insights with us. You can learn more about the MWInns at mwinns.com. You can also register to attend the conference at mwinns.com/mwinns-conference-trade-show.
by Diann Turner | Aug 8, 2025 | Frictionless Guest App Posts, Frictionless Tips
Running a B&B can feel all-consuming—but stepping away to attend an industry conference might be the smartest move you make all year.
Whether it’s a state or regional association gathering or a national one, these gatherings are packed with opportunities that can directly impact your bottom line and long-term success.
- Stay Ahead of Trends
From changes in guest expectations to the latest in booking technology, conferences give you a front-row seat to what’s happening now—and what’s next—in the hospitality world.
- Find Solutions Faster
Looking for a new PMS, laundry service, or marketing strategy? Instead of sifting through reviews online, you can talk directly with vendors, ask questions, and compare tools all in one place.
- Learn from the Best
Workshops and keynotes are led by experienced innkeepers, consultants, and hospitality pros who’ve been where you are. Their insights can save you time, money, and headaches.
- Recharge Your Passion
Burnout is real. Connecting with peers who understand your challenges can be incredibly energizing. You’ll return home inspired and re-focused.
- Grow Your Network
The relationships you build at conferences often turn into valuable partnerships, referrals, and support systems throughout the year.
Bottom line? Conferences aren’t time away from your business—they’re time invested in making it better.
by Steve Short | Jul 11, 2025 | Frictionless Innkeeper Podcasts
Pricing is one of the most powerful tools innkeepers have, but getting it right is both an art and a science.
Scot Fuller-Beatty, Founder of The Bold Collaboration, discusses how to master revenue management through smart pricing strategies and well-timed promotions. Scot also offers practical advice for crafting promotions that increase occupancy and drive profitability.
We are very thankful to Scot for sharing his insights with us. You can learn more about The Bold Collaboration at theboldcollaboration.com.
by Diann Turner | Jul 10, 2025 | Frictionless Guest App Posts, Frictionless Tips
For years, Millennials have been seen as the “sweet spot” for travel brands—and with good reason. As the largest generation in the workforce, they’re projected to spend a staggering $268 billion on travel in 2025 alone.
But there’s another powerhouse demographic quietly—and steadily—transforming the travel landscape: women aged 50 and older.
According to a report sponsored by Collette Travel, Intrepid Travel, and Aurora Expeditions, this group represents a multi-billion dollar gold mine. In the U.S. alone, women 50+ wield $214 billion in travel spending power—a figure expected to soar to $519 billion by 2035. Even more telling: 40% of women travelers today are over the age of 55.
These women are not only traveling—they’re shaping the future of travel.
They’re fueling trends like:
• Cultural immersion over sightseeing
• Off-season and shoulder-season travel for fewer crowds and deeper engagement
• Longer stays and slow travel to connect more meaningfully with destinations
• Exploration of lesser-known locales rather than the typical top-10 list
As Doni Belau, founder of Girls’ Guide to the World, puts it, “Fifty years ago, it was frowned upon for women to travel alone. They were expected to have a companion or husband to look after them. That mindset has changed.” And the travel industry is changing with it.
Today’s 50+ female travelers are confident, curious, and eager to explore on their own terms. They’re less interested in packaged itineraries and more focused on authentic, enriching experiences that connect them to the culture and community of a place.
So, how can you tap into this powerful market?
Start by providing what they value most:
• Personalized, curated local experiences that go beyond tourist traps
• Opportunities for connection—with locals, nature, and culture
• Wellness offerings like yoga retreats, spa services, or healthy culinary options
• Safe, comfortable accommodations with solo traveler-friendly touches
• And most importantly: ease of access to local recommendations and experiences
With the Frictionless Guest App, lodging providers can deliver just that—offering curated, local experiences tailored to the interests of guests, especially those seeking more than just a place to stay.
This is not a niche audience—this is a growing, motivated, and underserved market segment ready to engage, explore, and invest in experiences that matter.
Now is the time to meet them where they are.
