Frictionless Innkeeper PODCAST #45: Supporting the Entire Guest Journey with Christian Holmsen, CEO, and Jeff Hebrink, Customer Success Consultant, of rezStream

Supporting the entire guest journey, rezStream offers a wide-range of critical operational and marketing tools for lodging providers – from reservation software to booking engines, websites, and digital marketing. The company partners with its lodging customers to...

Frictionless Innkeeper PODCAST #44: Unleashing the Power of a Great Guest Service Experience with Samantha Irwin, Owner of Kaizen Business Coaching and Consulting

In 2006, Samantha Irwin bought the Historic Balch Hotel in the small town of Dufur, Oregon, an 18-room property devoid of furniture which had not been open consistently since the 1940’s.  Over the next ten years, the former middle school teacher built a stellar...

Frictionless Innkeeper PODCAST #42: Mark Reichle, CEO of Select Registry, Discusses Upcoming 50th Anniversary Conference and Gala, Feb. 5-6

For episode #42 of the Frictionless Innkeeper podcast series, we speak with Mark Reichle, CEO of Select Registry, about his organization’s 50th Anniversary Conference and Gala in Baltimore, immediately preceding the 2022 ALP Conference and Marketplace. For half...

Frictionless Innkeeper PODCAST #40: Kris Ullmer and Erik Spence of the Association of Lodging Professionals (ALP) Discuss the Upcoming 2022 ALP Conference & Marketplace

For episode #40 of the Frictionless Innkeeper podcast series, we speak with Kris Ullmer, CEO of the Association of Lodging Professionals (ALP); and Erik Spence, Conference Planner and Trade Show Coordinator at ALP, about the upcoming 2022 ALP Conference &...

Frictionless Innkeeper PODCAST #38: Jim Snediker, Co-Founder and CEO of Stock Mfg Co., Discusses Branded Workwear for Differentiating Your Offerings

For episode #38 of the Frictionless Innkeeper podcast series, we speak with Jim Snediker, Co-Founder and CEO of Stock Mfg Co., who discusses how lodging professionals can differentiate their offering through the use of branded workwear. Lodging professionals can...